The Impact of Using the Continuous Improvement ‎Technique (KAIZEN) on the Human Resources ‎Performance in Five-Star Hotels in Greater Cairo

نوع المستند : المقالة الأصلية

المؤلفون

1 lecturer, ‎Department of ‎Hotel Studies

2 Professor, ‎Department of Hotel ‎Studies

3 Professor, Department ‎of Hotel Studies

المستخلص

This research aims to measure The Impact of using the continuous improvement technique (KAIZEN) on the human resources performance in five-star hotels in Greater Cairo. To achieve this objective, questionnaire was developed and distributed on a random sample of employees in five-star hotels in all departments. The number of valid form questionnaires for statistical analysis was 396 (81.6%) valid, before the start of the training program, and after the end of the training, it was a period of six months for the possibility of using kaizen by the study sample hotels, then 396 questionnaires were distributed again, and the number of questionnaires was valid 396 to see the difference in results before and after kaizen training. The general result Kaizen staff experiences and practices before the kaizen training, , the average value was 1.8 and after the training it became a greater value, which is 3.42. the general recommendation Kaizen Technique, big achievements come from small and incremental changes. Eliminate obstacles in operation that slow down order completion or cash collection. Find ways to provide customers with more value and a better accommodation experience with greater profit, because quality plus speed equals lower cost.

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